Replacement and Return Policy
In our effort to satisfy our customers, we clarify the replacement and return policies for products sold through Saudi Safra website (saudisafra.com). For public health reasons, these policies do not apply to contact lens products after purchase unless there is a manufacturing defect or damage.
A) Return Policies
1- The beneficiary has the right to return only in case of partial or total damage to the product within no more than 7 days from the date of receiving the order, and the store bears all shipping costs. According to the instructions of the Saudi Ministry of Commerce, all beauty and care products are only returnable if there is a manufacturing defect or if a different product than requested was received.
2- If the order is canceled by the beneficiary before delivery to the shipping company, the full amount will be refunded via the original payment method after deducting any banking fees if applicable.
3- If a return is requested after the order has been delivered to the shipping company (without a manufacturing defect), the order amount will be refunded after deducting the applicable shipping fees, provided the product is in its original condition and packaging.
4- The process of examining the returned damaged product takes 10 working days.
5- Refunds are processed via the original payment method within a maximum of 14 working days from the date the returned product arrives at our warehouses.
B) Replacement Policy
1- A manufacturing defect must be present for a replacement, and the product must be in its original condition. The beneficiary will be compensated with the same product or its value according to their choice, with the store bearing all shipping costs.
2- Maintenance of electrical devices covered by the warranty is done by contacting the authorized agent in Saudi Arabia.
C) Cancellation and Modification Policy
1- Modification or cancellation of the order is only available if the order status is (Pending) and it has not been prepared or handed over to the shipping company.
2- The beneficiary bears the shipping costs if the shipment is not received or if they wish to return it after it has left with the delivery company.
3- If the address is modified after the shipment has been handed over to the shipping company, the beneficiary bears any additional fees imposed by the shipping company as a result of this modification.
